Privacy Policy

1. Information you provide

We store the contact details you enter, such as your name, phone, email, Zalo, WhatsApp or WeChat account, together with customer type and country, state/province, city or region. Enquiry information can include vehicle model and year, part and OEM numbers, quantity, requirements, chat messages, photos and sales replies. We collect only what you actually submit.

2. Visit records and cookies

The website records visit times, pages, referring websites, products or part numbers viewed or searched, and cart and favourite actions. Country, region and city supplied by the hosting service are approximate, not precise phone GPS locations. Statistics use a visitor identifier and a hashed IP identifier; hosting providers may also process necessary connection logs.

Essential chat cookies last up to 30 days; visitor statistics cookies last up to 90 days. Clearing cookies or changing browsers can prevent automatic recovery of a conversation. Statistics respect browser Do Not Track or Global Privacy Control signals; necessary service and security logs may still be processed.

3. How information is used

Customer submissions are used only to handle product enquiries, prepare and check quotations, and contact or follow up with customers. Visit records help us understand enquiry sources and product needs and maintain the operation and security of these services. We do not use this information for third-party advertising profiles or unrelated marketing.

4. We do not sell customer information

We do not sell or rent contact details, customer types, regions or visit records, or provide them for third parties to market independently. Authorised sales staff and hosting, database or messaging providers may process information as necessary for this service. Legally required disclosures are limited to necessary information. Enquiry details are not displayed as a public product directory.

5. Retention and protection

Information is retained only as long as needed for these purposes, with access restricted against unauthorised use. Once no longer needed, it should be deleted or de-identified. Cookie lifetimes are not enquiry-record retention periods. Do not send passwords, full card details or unnecessary identity documents in enquiries.

6. Access, correction, deletion or no further contact

Use the email below or our Contact page to request access, correction or deletion of your information, an end to further contact, or withdrawal of consent for processing based on consent. Provide an enquiry/order reference or the contact details previously used so we can locate the records; do not send passwords.

We verify the request against the relevant records and respond within applicable legal time limits. If transaction records must legally be retained, we explain the reason and scope and restrict their use.

7. External platforms and policy updates

If you choose Zalo, WhatsApp, WeChat or email, that provider processes the information you send under its own policy. Updates to this policy are dated here; material changes to processing purposes will be notified or consent sought as applicable.